Contact Us

Thank you for choosing stivak. We are committed to providing helpful customer service alongside thoughtfully selected pet products designed to make everyday life with your pets more comfortable and enjoyable. Whether you have questions about our everyday pet essentials, outdoor and travel accessories, feeding products, or interactive pet supplies, our customer support team is here to assist you.

For inquiries regarding your order, product details, shipping information, returns, or other general matters, please contact us using the information below.

1. Email Support

Email: support@stivak.com

Our customer support team strives to respond to all inquiries promptly and provide clear, accurate, and helpful information. Most inquiries are answered within 1–2 business days (24–48 hours).

If your inquiry relates to an existing order, please include your Order Number and a brief description of your request so that we can locate your purchase information and assist you more efficiently.

2. Customer Service by Phone

Phone: +1 214-669-2038

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Our customer service team is available during regular business hours to assist with product inquiries, order-related questions, and general customer support.

Standard calling or carrier charges may apply depending on your telephone service provider.

3. Company Information

stivak is operated by Xenlix LLC, a company committed to offering practical pet products and a convenient online shopping experience.

We focus on thoughtful product selection, dependable customer assistance, and efficient order fulfillment. By working with manufacturing, supply chain, and logistics partners, we aim to maintain consistent product standards and support a reliable shopping experience for customers.

Brand Name: stivak

Company Name: Xenlix LLC

Registered Business Address:

490 S Van Ness Unit 515
San Francisco, CA 94103
United States

Customer Service Email: support@stivak.com

Customer Support Phone: +1 214-669-2038

We're Here to Help

At stivak, customer satisfaction is an important part of our commitment to providing a positive shopping experience.

Whether you need help choosing a suitable pet product, have questions about an order, or require assistance after receiving your purchase, our customer support team is ready to help.

We value your feedback and continuously strive to improve our products and services to better meet the needs of pets and their families.

Thank you for choosing stivak. We appreciate your trust and look forward to helping you make everyday moments with your pets more comfortable, convenient, and enjoyable.