Privacy Policy

Last Updated: October 15, 2026

At stivak, operated by Xenlix LLC, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, browse our pet products, place an order, communicate with our customer service team, or otherwise interact with our services.

Our products include everyday pet essentials, outdoor and travel accessories, feeding and comfort products, and interactive pet supplies.

By using our website, you acknowledge that you have been provided with information about our privacy practices described in this Privacy Policy. Where required by applicable law, we will request your consent before collecting or using certain information.

1. Information We Collect

To operate our website, process customer orders, and provide a convenient shopping experience, we may collect the following categories of personal information.

Information You Provide

When you place an order, create an account, subscribe to communications, or contact our customer support team, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Order history and purchase details
Customer account information
Information included in customer service communications

We collect this information to provide our services and fulfill customer requests.

Payment Information

Payments are processed through third-party payment service providers.

Payment providers may collect and process information necessary to complete your transaction, including payment card details, billing information, and payment verification data.

stivak does not intend to store full payment card numbers or card verification values (CVV) on its own servers.

We may receive limited payment-related information, such as transaction status, payment method type, and transaction identifiers, for order management, accounting, and fraud prevention purposes.

Automatically Collected Information

When you visit or interact with our website, certain technical and usage information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Website pages viewed
Referring websites or traffic sources
Date and time of website visits
Shopping cart activity
Cookies and similar tracking technologies
Interactions with website features and advertisements

This information helps us maintain website functionality, understand visitor activity, improve services, and evaluate marketing performance.

2. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including:

Processing and fulfilling customer orders
Confirming payments and transactions
Arranging shipping and delivery
Providing order confirmations and tracking information
Responding to customer questions and support requests
Managing returns, refunds, and order disputes
Maintaining and improving website functionality
Understanding customer preferences and website usage
Detecting and preventing fraud or unauthorized activity
Maintaining business records and complying with legal obligations
Sending promotional emails when permitted by applicable law
Measuring advertising effectiveness and improving marketing campaigns

Where applicable privacy laws require a legal basis for processing personal information, we rely on appropriate grounds, such as contractual necessity, legitimate interests, legal obligations, or consent.

3. Protecting Your Information

At stivak, we recognize the importance of protecting customer information.

We use reasonable technical, administrative, and organizational measures intended to safeguard personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

Encryption technologies for secure website communications
Access restrictions for authorized personnel
Secure payment processing through payment service providers
Security controls designed to protect customer account information
Monitoring and other safeguards intended to reduce unauthorized activity

We seek to work with service providers that maintain appropriate security standards for the services they perform.

However, no method of data transmission over the internet or electronic storage can be guaranteed to be completely secure.

4. Third-Party Services and Information Sharing

stivak may share personal information with third-party service providers when reasonably necessary to operate our business, fulfill orders, support customers, or provide website functionality.

These service providers may include:

Payment processing providers
Shipping and logistics partners
E-commerce platform providers
Website hosting and maintenance services
Customer support platforms
Fraud prevention services
Analytics providers
Advertising and marketing partners

We may share relevant information with these providers for the purposes described in this Privacy Policy.

We do not sell personal information for monetary consideration as part of our ordinary business operations.

However, certain advertising, analytics, and tracking activities may constitute a "sale" or "sharing" of personal information under applicable privacy laws, even when no money is exchanged.

Where legally required, customers may have the right to opt out of these activities.

Advertising and Analytics Partners

Depending on the advertising and analytics services used by our website, third-party partners may include the following companies.

AppLovin

Meta Platforms

Google

These providers may use cookies, pixels, identifiers, and similar technologies to measure advertising performance, understand website interactions, and provide advertising services.

Their processing of personal information may also be governed by their respective privacy policies.

We recommend reviewing those policies for additional information.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website operations and improve the shopping experience.

These technologies may be used to:

Remember items placed in shopping carts
Maintain website preferences
Support account and checkout functionality
Analyze website traffic and visitor behavior
Measure marketing campaign performance
Identify technical problems and improve website functionality
Deliver or measure personalized advertising where permitted

Managing Cookies

Most web browsers allow users to manage or disable cookies through their browser settings.

Depending on your location and the tools available on our website, you may also be able to manage optional cookies through a cookie consent banner or privacy preferences interface.

Disabling certain cookies may affect website functionality, including shopping cart features, account access, and checkout processes.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. Children's Privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete the information or otherwise address the situation as required.

Parents or legal guardians who believe that their child has provided personal information to us may contact:

support@stivak.com

7. California Online Privacy Protection Act (CalOPPA)

We aim to provide transparent information about our data collection and privacy practices consistent with applicable California privacy requirements.

Accordingly:

Visitors may browse our website without creating a customer account, where account registration is not required for a particular service.
This Privacy Policy is made accessible through our website.
Changes to this Privacy Policy will be reflected by updating the "Last Updated" date.
Customers may contact us to request corrections or updates to certain personal information.
Information about third-party data collection and tracking technologies is provided in this Privacy Policy.

Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting.

Because browser-based DNT signals are not uniformly implemented or interpreted, our website may not respond to all such signals.

Where applicable law requires recognition of specific opt-out preference signals, such as Global Privacy Control (GPC), we will take appropriate steps to honor those signals.

8. GDPR and International Privacy Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with applicable data protection laws, you may have certain rights regarding your personal information.

Depending on your location and applicable law, these rights may include:

Right of Access: Request information about personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal information under applicable circumstances.
Right to Restrict Processing: Request limitations on certain processing activities.
Right to Data Portability: Request a copy of certain personal information in a portable format where applicable.
Right to Object: Object to particular processing activities where the law provides this right.
Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent.

We may need to verify your identity before processing certain privacy requests.

Some requests may be subject to legal exceptions, including requirements to retain information for tax, fraud prevention, accounting, or other legitimate purposes.

To exercise your privacy rights, please contact:

support@stivak.com

Where applicable, individuals may also have the right to submit a complaint to the relevant data protection authority.

9. California Privacy Rights (CCPA / CPRA)

California residents may have certain privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where these laws apply to our business and data processing activities.

These rights may include:

Right to Know: Request information about personal information collected, used, disclosed, sold, or shared.
Right to Access: Request access to qualifying personal information.
Right to Delete: Request deletion of personal information, subject to applicable exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Request that a covered business stop selling or sharing personal information, including certain disclosures for cross-context behavioral advertising.
Right to Limit Certain Uses: Limit certain uses or disclosures of sensitive personal information where applicable.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

Although stivak does not sell customer information for monetary consideration as part of its ordinary operations, some advertising technologies may involve sharing personal information for targeted advertising purposes.

Where required by applicable law, we will provide appropriate methods for customers to exercise their opt-out rights.

California residents may submit privacy-related requests by contacting:

support@stivak.com

We will review and respond to qualifying requests in accordance with applicable legal requirements.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

The nature of the information collected
Order fulfillment and customer support requirements
Accounting and tax obligations
Fraud prevention and security needs
Applicable legal or regulatory requirements
Resolution of disputes and enforcement of agreements

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise handle it appropriately, subject to applicable legal obligations.

11. Data Security Incidents

If we become aware of a security incident involving personal information, stivak will assess the situation and take appropriate steps to address the incident.

Where required by applicable law, we will notify affected individuals and relevant authorities within the applicable legal timeframes.

Notifications may be provided through email, direct communication, or other methods permitted or required by law.

12. Email Communications

We may send transactional and service-related emails concerning:

Order confirmations
Payment confirmations
Shipping and delivery notifications
Customer service communications
Returns and refunds
Important updates relating to purchases or our services

We may also send promotional communications where permitted by applicable law.

Our marketing communications are intended to:

Clearly identify the sender
Use accurate and non-misleading subject lines
Include a method for unsubscribing
Process opt-out requests within applicable legal timeframes

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages or by contacting our customer support team.

Please note that unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages concerning your orders.

13. International Data Transfers

As an online business, we may work with service providers and logistics partners located in different countries.

As a result, personal information may be processed or stored outside your country or region of residence.

Where applicable data protection laws require additional safeguards for international transfers, we will take appropriate steps to implement such measures.

Data protection laws in other jurisdictions may differ from those in your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

When changes are made, we will update the Last Updated date displayed at the beginning of this policy.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

We encourage visitors to review this page periodically to stay informed about our privacy practices.

15. Contact Information

If you have questions about this Privacy Policy, how we process personal information, or how to exercise your applicable privacy rights, please contact us using the information below.

Brand Name: stivak

Company Name: Xenlix LLC

Registered Business Address:

490 S Van Ness Unit 515
San Francisco, CA 94103
United States

Support Email: support@stivak.com

Customer Service Phone: +1 214-669-2038

We are committed to responding to privacy-related inquiries and handling personal information responsibly.

Thank you for trusting stivak.