Terms of Use

Terms of Use

Effective Date: October 15, 2026

Welcome to stivak. This website is operated by Xenlix LLC. These Terms of Use govern your access to and use of our website, online store, product information, and related services.

By accessing, browsing, or using our website, you agree to comply with these Terms of Use. If you do not agree with these terms, please discontinue your use of the website.

Purchases made through our website are also subject to our Terms of Purchase, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

Nothing in these Terms of Use is intended to limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

1. User Information

When accessing our website, creating an account, placing an order, or communicating with our customer support team, you agree to provide accurate, complete, and current information.

This may include:

  • Your full name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Payment and order-related information

You are responsible for keeping your information up to date to ensure that orders can be processed correctly and important communications can be delivered successfully.

You must not knowingly provide false, misleading, or unauthorized information when using our website.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorized access.

2. Privacy & Personal Information

At stivak, we value customer privacy and recognize the importance of responsible personal information practices.

The collection, processing, use, sharing, and storage of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy, subject to applicable data protection laws.

Where consent is required by law for particular data processing activities, we will seek such consent separately.

We encourage you to review our Privacy Policy to understand how your personal information is handled and what privacy rights may be available to you.

3. Intellectual Property

Unless otherwise indicated, the content and materials available on the stivak website are owned by or licensed to Xenlix LLC or its respective content providers.

Such materials may include:

  • Product photographs and images

  • Brand names and logos

  • Graphics and visual designs

  • Videos and multimedia content

  • Product descriptions and written materials

  • Website layouts and design elements

  • Software and related technology

  • Other original content displayed on the website

These materials may be protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable permission to access and use our website for lawful personal shopping purposes.

Without prior written authorization, you may not:

  • Reproduce, copy, or distribute website content for commercial purposes

  • Modify, republish, or redistribute protected materials

  • Use our brand name, trademarks, or logos without permission

  • Scrape or systematically collect website data using unauthorized automated tools

  • Attempt to gain unauthorized access to website systems

  • Upload, transmit, or introduce malicious software or harmful code

  • Interfere with the normal operation or security of the website

  • Use our website for unlawful or fraudulent activities

We reserve the right to restrict, suspend, or terminate access to our website where reasonably necessary to address violations of these Terms of Use, subject to applicable law.

4. User-Generated Content

Our website may allow customers to submit product reviews, comments, photographs, feedback, or other content.

By submitting content, you represent that:

  • You own the content or have the necessary rights to submit it.

  • Your submission does not infringe another person's intellectual property, privacy, or other legal rights.

  • The information you provide is not knowingly false or misleading.

  • The content does not contain unlawful, threatening, defamatory, fraudulent, or otherwise prohibited material.

  • Your submission complies with applicable laws and these Terms of Use.

By submitting content to our website, you grant Xenlix LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content for purposes related to operating, improving, and promoting our products and services, to the extent permitted by law.

You retain ownership of your original content.

We may review, moderate, or remove submitted content that violates applicable laws or these Terms of Use.

We do not guarantee that all user-generated content will be published or remain available on our website.

5. Third-Party Websites & Services

Our website may contain links to external websites, services, or resources operated by third parties.

These links may be provided for convenience, payment processing, shipment tracking, product information, or other purposes.

Third-party websites and services are independently operated and may maintain their own terms, privacy policies, and business practices.

stivak does not control or endorse all third-party content and is not responsible for the accuracy, availability, or practices of independently operated external websites, except where responsibility is imposed by applicable law.

We encourage users to review the relevant terms and privacy policies before interacting with third-party services.

6. Website Disclaimer

We strive to maintain accurate product information, reliable website functionality, and a convenient online shopping experience.

However, to the fullest extent permitted by applicable law, our website and its informational features are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • Website access will always be uninterrupted.

  • The website will always be free of technical errors.

  • Every product description or website element will be free from typographical mistakes.

  • All website features will operate identically across every device or browser.

  • Website content will always be available or completely up to date.

We may update, modify, suspend, or discontinue website features where reasonably necessary.

Nothing in this disclaimer excludes warranties, statutory guarantees, or other consumer rights that cannot lawfully be excluded, including applicable rights concerning defective or misdescribed products.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Xenlix LLC, together with its officers, employees, and authorized service providers, will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website where such limitations are legally permitted.

Such circumstances may include:

  • Temporary website interruptions or service outages

  • Inability to access certain website features

  • Technical errors or system failures

  • Unauthorized activities by unrelated third parties

  • Losses arising from misuse of website services

  • Issues involving independently operated third-party websites

These limitations do not apply where prohibited by applicable law.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where such limitation is prohibited, personal injury or other liability that cannot lawfully be excluded.

Nothing in this section limits mandatory consumer rights or available legal remedies relating to products purchased through our website.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Xenlix LLC, its officers, employees, affiliates, and authorized representatives against third-party claims, liabilities, damages, and reasonable expenses arising directly from:

  • Your unlawful use of our website

  • Your material violation of these Terms of Use

  • Your infringement of third-party intellectual property rights

  • Your submission of unlawful or infringing content

  • Fraudulent or intentionally harmful activities conducted through your account

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence, or breach of applicable obligations.

Any indemnification obligations are subject to applicable legal limitations and consumer protection requirements.

9. Electronic Communications

When you use our website, place an order, or communicate with us electronically, we may send you service-related communications through email or other appropriate electronic methods.

These communications may include:

  • Order confirmations

  • Payment notifications

  • Shipping and delivery updates

  • Customer service responses

  • Returns and refunds information

  • Important notices relating to our services

Where permitted by applicable law, electronic communications may satisfy legal requirements for written notices.

Marketing communications are governed by applicable laws and our Privacy Policy. You may opt out of promotional emails using the unsubscribe method provided in those messages.

10. Intellectual Property Complaints

If you believe that material displayed on our website infringes your copyright, trademark, or other intellectual property rights, please contact us.

Email: support@stivak.com

To help us review your complaint, please provide:

  • Your full name and contact information

  • A description of the intellectual property involved

  • The URL or specific location of the allegedly infringing content

  • A description of the alleged infringement

  • A statement explaining your good-faith belief that the disputed use is unauthorized

  • Any additional information reasonably necessary to evaluate the complaint

We will review intellectual property complaints and respond as appropriate under applicable law.

Where a formal statutory notice is required, additional information or procedures may apply.

11. Force Majeure

To the extent permitted by applicable law, stivak will not be responsible for delays or failures in performing obligations caused by extraordinary events outside our reasonable control.

Such events may include:

  • Natural disasters

  • Severe weather conditions

  • Government actions or restrictions

  • Epidemics or pandemics

  • Labor disputes or strikes

  • Transportation interruptions

  • Internet or telecommunications outages

  • Significant supply chain disruptions

  • Other events beyond our reasonable control

We will take reasonable steps to address affected operations and communicate significant order-related disruptions where appropriate.

This provision does not eliminate obligations to provide refunds, cancellation options, or other remedies required by applicable consumer protection laws.

12. Shipping, Delivery & Transfer of Risk

Orders placed through our website are processed and delivered in accordance with our Shipping & Delivery Policy.

We work with shipping and fulfillment partners to arrange delivery to the address provided during checkout.

Estimated delivery times may vary depending on destination, carrier operations, customs procedures, and other logistical circumstances.

Responsibility for loss or damage to purchased products will be determined according to applicable law, the terms of the sale, and the circumstances of delivery.

Nothing in these Terms of Use is intended to transfer shipping risks to customers earlier than permitted by applicable consumer protection laws.

For information about delayed, lost, damaged, or missing packages, please refer to our Shipping & Delivery Policy and Return & Refund Policy.

13. Governing Law

These Terms of Use will be governed by and interpreted in accordance with the applicable laws of the United States and, to the extent legally permitted, the laws of the State of California.

Customers located in other states, countries, or regions may have additional rights under mandatory consumer protection laws applicable to their purchases or use of our services.

Nothing in these Terms is intended to deprive customers of legal protections that cannot lawfully be waived.

Any disputes relating to these Terms will be handled in accordance with applicable legal requirements and any valid agreements governing the relevant transaction.

14. Severability & Assignment

If any provision of these Terms of Use is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

Xenlix LLC may assign or transfer its rights and obligations under these Terms in connection with a lawful business transaction, restructuring, or transfer of operations, subject to applicable law.

15. Changes to These Terms

We may update these Terms of Use periodically to reflect changes in our website, business operations, services, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date.

Where required by applicable law, we will provide appropriate notice of material changes.

Revisions will not retroactively alter rights or obligations arising from completed transactions unless legally permitted or otherwise agreed.

We encourage visitors to review these Terms periodically.

16. Entire Agreement

These Terms of Use, together with our Terms of Purchase, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy, constitute the applicable agreement between you and stivak concerning website usage and purchases, subject to any additional terms expressly presented and accepted in connection with specific services or transactions.

If provisions conflict, any mandatory legal requirements will take precedence.

The terms specifically governing an accepted purchase will control the corresponding purchase-related matter to the extent permitted by applicable law.

17. Contact Information

If you have questions regarding these Terms of Use, website functionality, intellectual property matters, or our services, please contact our customer support team.

Brand Name: stivak

Company Name: Xenlix LLC

Customer Service Email: support@stivak.com

Customer Service Phone: +1 214-669-2038

Registered Business Address:

490 S Van Ness Unit 515
San Francisco, CA 94103
United States

Thank you for visiting stivak. We appreciate your interest in our products and look forward to providing a convenient and dependable online shopping experience for you and your pets.