Terms of Purchase

Terms of Purchase

Effective Date: October 15, 2026

Welcome to stivak, a pet lifestyle brand operated by Xenlix LLC. These Terms of Purchase govern orders placed through our website and establish important conditions regarding product purchases, payments, order processing, shipping, and related matters.

By placing an order for our pet products, including everyday pet essentials, outdoor and travel accessories, feeding and comfort products, and interactive pet supplies, you acknowledge that you have read and agree to these Terms of Purchase, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Terms of Service, to the extent permitted by applicable law.

If you do not agree with these Terms of Purchase, please do not complete a purchase through our website.

1. Eligibility to Purchase

By placing an order through our website, you represent that:

  • You are at least 18 years old or have reached the legal age of majority in your jurisdiction.

  • You have the legal capacity to enter into a binding purchase agreement.

  • The information provided during checkout is complete, accurate, and up to date.

  • You are authorized to use the payment method selected for your purchase.

  • Your purchase and intended use of the products comply with applicable laws and regulations.

Customers are responsible for providing accurate billing, shipping, and contact information to facilitate order processing and delivery.

Where permitted by applicable law, customer service communications may be retained for recordkeeping, service quality, dispute resolution, or training purposes, subject to our Privacy Policy and any applicable notice or consent requirements.

2. Privacy & Data Protection

At stivak, we recognize the importance of protecting customer information.

Personal information collected through our website, checkout process, and customer service interactions is handled in accordance with our Privacy Policy and applicable data protection laws.

We may process information necessary to:

  • Complete purchases and verify transactions

  • Fulfill and deliver orders

  • Provide customer support

  • Prevent fraudulent transactions

  • Maintain business records

  • Comply with legal requirements

Where applicable law requires consent for particular processing activities, we will seek that consent separately.

We may update our Privacy Policy to reflect changes in our services, operations, or legal requirements. Material changes will be communicated where required by law.

3. Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products and does not necessarily mean the order has been accepted.

stivak reserves the right, subject to applicable law, to review, decline, or cancel an order before fulfillment for legitimate reasons, including:

  • Product unavailability

  • Payment authorization or verification issues

  • Suspected fraudulent or unauthorized transactions

  • Incorrect product pricing or technical errors

  • Incomplete or inaccurate customer information

  • Shipping restrictions or fulfillment limitations

  • Other circumstances that prevent lawful or reasonable order fulfillment

Where reasonably necessary, we may request additional order or payment verification before proceeding.

If an order is cancelled after payment has been collected, the payment for the cancelled products will be refunded to the original payment method in accordance with applicable requirements.

We may update product listings, prices, availability, and promotional offers from time to time. Such changes will not automatically alter the agreed price of an accepted order.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and other relevant information for the pet products available on our website.

However, minor differences between the product displayed online and the product received may occur due to factors such as:

  • Lighting conditions during product photography

  • Differences in device screens and display settings

  • Normal manufacturing tolerances

  • Minor variations in materials or finishes

  • Packaging updates that do not materially alter the product

Product measurements, descriptions, and specifications should be reviewed carefully before completing a purchase.

Customers are encouraged to consider their pet's size, age, behavior, and individual needs when selecting products.

Nothing in this section limits your rights if a product is materially different from its description, defective, or otherwise fails to meet applicable legal requirements.

5. Pricing & Payment Errors

We aim to ensure that product prices and promotional information displayed on our website are accurate.

However, occasional pricing, promotional, or technical errors may occur.

If a product is listed at an incorrect price because of an identifiable technical or administrative error, stivak may cancel the affected order before shipment, subject to applicable law.

If payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method.

Accepted payment methods are displayed during checkout and may vary depending on the customer's location and the available payment services.

Customers are responsible for reviewing the final order total, including applicable shipping charges and taxes, before confirming payment.

6. Inventory, Order Processing & Delivery

Product availability is subject to inventory and fulfillment conditions.

Although we make reasonable efforts to keep product availability information accurate, inventory displayed on our website may not always reflect real-time stock levels.

Orders are generally processed within 1–3 business days, with estimated delivery occurring approximately 10–20 business days after shipment, as described in our Shipping & Delivery Policy.

These timeframes are estimates and may vary depending on the destination, carrier operations, customs clearance, and other circumstances.

If a product becomes unavailable after your order has been placed, we will notify you and arrange an appropriate order adjustment, cancellation, or refund.

Where an order cannot be shipped within the promised timeframe, we will handle any required delay notices, customer consent, cancellations, and refunds in accordance with applicable law.

For more information, please refer to our Shipping & Delivery Policy.

7. International Orders

stivak may offer international shipping to supported countries and regions.

Customers placing international orders should be aware that:

  • Product availability may differ depending on the destination.

  • Certain products may be subject to import restrictions.

  • Packaging, labeling, or product documentation may vary by market.

  • Instructions or product information may be provided in English unless applicable law requires otherwise.

  • Customs clearance procedures may affect delivery schedules.

Customers should review applicable local import requirements before placing an order.

We reserve the right to decline or cancel orders when fulfillment would violate applicable legal restrictions or shipping requirements.

If we cannot fulfill an order because of such restrictions, we will provide an appropriate refund in accordance with applicable law.

8. Customs Duties, Taxes & Additional Charges

Unless expressly stated otherwise during checkout, displayed product prices may exclude customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other government-imposed charges associated with international delivery.

Where permitted by applicable law and disclosed before purchase, customers may be responsible for these additional charges.

Such fees are generally determined by the relevant customs authorities or service providers and may vary depending on the destination country.

Any taxes or charges that must legally be collected or disclosed during checkout will be handled in accordance with applicable requirements.

We recommend reviewing local import rules and potential charges before placing an international order.

9. Order Changes, Cancellations & Returns

If you need to change your order details, please contact our customer support team as soon as possible.

We recommend submitting modification requests within 12 hours of placing your order, whenever possible.

Email: support@stivak.com

Please include your Order Number, order email address, and the details of your requested change.

Changes and cancellations are subject to the order's processing status and cannot be guaranteed once fulfillment has begun.

Orders that have already been dispatched generally cannot be cancelled through the standard order cancellation process.

Returns, refunds, and replacements are governed by our Return & Refund Policy, subject to any additional rights provided by applicable law.

10. Responsible Product Use

Our products are intended for appropriate pet care and everyday use in accordance with their descriptions and any accompanying instructions.

Pet owners are responsible for selecting products suitable for their pets and using them appropriately.

We recommend supervising pets when using toys, interactive accessories, and other products where supervision is appropriate.

Products should be inspected regularly for damage or excessive wear and discontinued when they are no longer safe for use.

These recommendations do not exclude or limit any rights relating to defective or unsafe products under applicable law.

11. Governing Law & Consumer Rights

These Terms of Purchase are governed by the applicable laws of the United States and, to the extent legally permitted, the laws of the State of California, without excluding mandatory consumer protection provisions that may apply in other jurisdictions.

Customers purchasing from other states, countries, or regions may have additional statutory rights under applicable local laws.

Nothing in these Terms of Purchase is intended to exclude, restrict, or waive consumer rights or legal remedies that cannot lawfully be limited.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12. Changes to These Terms

stivak may update these Terms of Purchase from time to time to reflect changes in our business operations, product offerings, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Unless otherwise permitted by applicable law or agreed with the customer, updates will not retroactively change the terms governing previously accepted purchases.

We encourage customers to review these Terms before placing an order.

13. Contact Information

If you have questions about these Terms of Purchase, product information, order processing, payments, or other purchase-related matters, please contact our customer support team.

Brand Name: stivak

Company Name: Xenlix LLC

Customer Service Email: support@stivak.com

Customer Service Phone: +1 214-669-2038

Registered Business Address:

490 S Van Ness Unit 515
San Francisco, CA 94103
United States

Thank you for choosing stivak. We appreciate your trust and look forward to providing practical pet products and a convenient shopping experience for you and your pets.